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Contact Folgers Customer Service

How to Reach a Person at Folgers

Verified Contact Information

Toll-Free Number:

  • 1-800-937-9745
Call Now
Send Message

Customer Service:

  • 1-855-909-3072
    Text

Legal:

  • 1-888-550-9555
    Privacy Inquiries

Media:

  • 1-330-684-3892

Legal:

privacy.policy@jmsmucker.com
Privacy Inquiries

Media:

media.inquiry@jmsmucker.com

Folgers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Folgers Phone Number
1 (800) 937-9745
Average Hold Time
00:02:52
Average Calls duration
3 minutes
Most Popular Folgers Email Address
privacy.policy@jmsmucker.com
Folgers Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
View full overview

How to Contact Folgers?

Folgers phone number for contacting the support department is (800) 937-9745. If you prefer sending text messages, contact the company at (855) 909-3072. Call the company to speak to a live support representative and learn more about available coffee, address delivery and payment issues, get information about the corporate stores, and address other inquiries. The busiest day for calling Folgers support is Thursday, so if you don’t have much time consider contacting the company via phone on another day of the week.

While there is no Folgers email address for consumer assistance, you can send a message via an online inquiry form or connect with the support team via live chat.
If you are a representative of the media, drop a line at media.inquiry@jmsmucker.com to reach out to the corporate PR team. For legal inquiries, send an email to privacy.policy@jmsmucker.com.

Folgers headquarters is based in Ohio. Folgers corporate address is The J.M. Smucker Co., 1 Strawberry Lane, Orrville, Ohio 44667-0280, United States. Customers who want to contact the company via mail can send their inquiries, complaints, and claims right to the head office.

Folgers hours of operation are Monday through Friday from 8.30 am to 5 pm EST. The following business hours are subject to change during the holiday season. On major holidays, the schedule can be different or the company can be off.

Folgers website allows customers to submit inquiries via an online form or connect with support representatives via live chat. To use any of the options, please scroll down the main website page and follow the “Contact Us” link. Then, you can fill out a quick online form and submit a message or click the “Chat with Us” button to start the Folgers live chat.

PissedConsumer Club

Contact Information

Folgers Website:

Folgers Help Center:

Corporate Office Address:

The J.M. Smucker Co.
1 Strawberry Lane
Orrville, Ohio 44667-0280
United States

Why Customers Call Folgers?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 58%
  • Product/ Service 19%
  • Request for Information 16%
  • Payments and Charges 5%
  • Shipping and Delivery 2%

Customer Inquiries & Issues

58%
  • "Teman"
  • "Coffee problems"
  • "Share my opinion and thoughts"

Product/ Service

19%
  • "Problem with your coffee"
  • "Product issue"
  • "Hot water not working"

Request for Information

16%
  • "Request coffee coupons"
  • "Concern"
  • "Question about coffee expiration dates"

Payments and Charges

5%
  • "Coupons"
  • "Promised coupons"
  • "***"

Shipping and Delivery

2%
  • "Need to set up delivery again"
  • "Delivery"

Compare Folgers Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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